At Chesapeake Region Safety Council (CRSC), we are committed to providing accurate materials and quality training products. Please review the policy below before submitting a return request.
Order Verification
Upon receiving your order, please review it immediately to ensure all items were received and are correct.
Any discrepancies, shortages, or damaged items must be reported within 7 days of delivery.
Please contact us at:
Returns
Returns are considered on a case-by-case basis and require a valid receipt or proof of purchase.
To be eligible for consideration:
- The item must be unused
- The item must be in its original packaging
- The return request must be submitted within 7 days of delivery
CRSC reserves the right to deny returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Digital or downloadable products
- Opened training materials or workbooks
- Items marked as final sale
- Products damaged due to misuse or improper storage
Refunds
If a return is approved:
- Refunds will be issued to the original method of payment
- Shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer
Refund processing times may vary depending on your bank or credit card provider.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receipt.
We may request photos of the damaged item before issuing a replacement or refund.
Billing & Shipping Accuracy
Please review your purchase receipt after placing your order to ensure your billing and shipping information is correct.
If you notice an error, contact us immediately at:
Training Course Registrations
This policy applies to products purchased through our online store.
Course registrations follow separate cancellation and refund policies outlined during course registration.
Questions?
If you have any questions regarding ordering, returns, or refunds, please contact us: